Returns and Refund Policy

We want you to be happy with your order from Purple Fox Cards.

Returns

If you change your mind, you may return eligible items within 60 days of receiving your order for a refund, provided the item is unused, in its original condition, and suitable for resale.

Non-returnable items

The following items are not eligible for change-of-mind returns unless they arrive damaged, faulty, or incorrect:

• personalised or custom-made items

• items made to your specification

• items damaged after delivery due to misuse, wear and tear, or accidental damage

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at contact@purplefoxcards.com.

Please include:

• your order number

• your full name

• a short description of the issue

• photos where possible

If the item is confirmed as damaged, faulty, or incorrect, we will offer an appropriate remedy, which may include a replacement, refund, or another suitable resolution.

How to request a return

To request a return, please email contact@purplefoxcards.com with your order number and reason for return.

If your return is approved, we will provide instructions for returning the item.

Return postage

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

Approved refunds will be made to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to process the refund.

Contact

If you have any questions about returns or refunds, please contact contact@purplefoxcards.com.

Personalised Product Returns and Cancellations

Products that are made to a customer’s specifications or are clearly personalised are not covered by the usual statutory 14-day change-of-mind cancellation right for distance purchases.

This includes products printed or manufactured using customer-supplied or customer-selected content such as:

• uploaded photographs;

• names, ages or dates;

• personal greetings or messages;

• custom wording;

• customer-approved layouts; or

• another individual specification that means the product cannot reasonably be resold.

We therefore do not accept cancellations, returns or refunds for a clearly personalised or custom-made product simply because the customer has changed their mind after the order has been accepted.

Please check all names, spelling, dates, messages, photographs, image positioning and any available product preview carefully before submitting your order. Where the finished product has been produced correctly in accordance with the information, image or approved preview supplied by the customer, a customer-supplied spelling mistake, unsuitable photograph, low-resolution image or incorrect personalisation choice will not normally be treated as a production fault.

Faulty, damaged or incorrectly produced products

Nothing in this policy limits or removes your statutory rights.

Please contact us as soon as reasonably possible if a personalised product:

• arrives faulty or damaged;

• is not as described;

• differs materially from the personalisation submitted or approved;

• contains a production error introduced by us; or

• has otherwise not been produced with reasonable care and skill or in accordance with your legal rights.

Please provide your order number and a description of the problem. We may also ask for clear photographs showing the product and the issue so that we can investigate it promptly.

Where the product is faulty, damaged, misdescribed or incorrectly produced, we will provide the remedy required by applicable consumer law. Depending on the circumstances, this may include a corrected reprint, replacement, price reduction or refund.

This personalised-product exception does not affect the cancellation and returns rights that may apply to our standard, non-personalised products.